Field service management software without the phone tag
When jobs travel as calls and text messages, something always slips. In Hub the day's queue is on the worker's phone — site, task and schedule — and completion is confirmed from the field, photos included.
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Fewer calls, more work done
Field work is under control when two things are true: the crew knows where to go in the morning, and the office knows what got done by evening. Hub handles both — jobs are dispatched from the system and confirmed on site.
Business clients can file service requests straight from the client portal, which turns them into queued jobs without a single phone call. Hours, photos and notes attach to the job, and invoicing gets everything ready-made.
What's included
- Job queue on the phone — each worker sees the day's jobs, sites and instructions
- Requests from the portal — a client's service request becomes a queued job automatically
- Confirm on site — jobs are closed with photos and notes right where the work happened
- On-my-way message — the client gets a heads-up when the worker is en route
- Hours in the same app — clock-in and job logging together — no double entry
- Ready to invoice — completed jobs flow to invoicing with hours and materials
Every feature is part of one plan: see the full Raslak Hub.
The old way vs Hub
| Without a system | Raslak Hub | |
|---|---|---|
| Dispatching | The morning phone round | Queue ready on the phone |
| Field status | Unknown until evening | Confirmations in real time |
| Service requests | Scattered phone calls | Straight from the portal into the queue |
| Billable work | Reconstructed from memory | Logged and ready to invoice |
What field service management software actually does
Field service management software coordinates work that happens away from the office. It answers four questions continuously, so nobody has to phone anyone to find out: who is going where, what they are supposed to do, how long it took, and has it been invoiced.
Everything else is detail. A tool that answers those four reliably beats a feature-rich system nobody opens on a wet Tuesday morning.
Signs you have outgrown a shared calendar
- You are the routing engine. If work only gets allocated when you personally call someone, the business cannot grow past your phone.
- Hours arrive at month end. Timesheets reconstructed from memory are estimates, and estimates lose money quietly.
- Jobs finish but do not get invoiced. The most expensive job is the one that was completed and forgotten.
- Customers call to ask where you are. Every one of those calls is unpaid admin.
- Nobody knows a job's margin until it is over. By then it is history, not a decision.
What to look for when comparing tools
| Requirement | Why it matters |
|---|---|
| Works on a phone, offline-tolerant | Field staff have no desk. If it needs a laptop, it will not be used. |
| Two-tap time logging | Anything slower gets postponed, and postponed means inaccurate. |
| Hours flow into the invoice | Re-typing is where both time and revenue leak. |
| Photos attach to the job | Site photos are evidence in a dispute, not decoration. |
| Customer can see progress | Removes the status call before it happens. |
| No annual lock-in | Wrong choice should cost a month, not a year. |
Getting it running
- Load current jobs. Minutes, not an implementation project.
- Invite the crew. They install the app, log in and clock the first job the same day. No training day.
- Watch week one. If logging does not stick, some step is too slow — fix that step rather than adding a policy.
- Turn on invoicing. Once hours flow, invoices build themselves from logged time and materials.
See also time tracking and simple field service software.
Frequently asked questions
How are jobs assigned to workers?
Create a job and pick the worker — it appears in their queue with the site and instructions. Urgent gigs reach the right person without a call.
Can clients order service themselves?
Yes. Business and property clients file requests in the client portal, and each request becomes a queued job. The client also sees its progress.
What does the worker record on site?
Completion, photos, notes and hours — all on the same phone. Everything lands on the job and is instantly available to the office and invoicing.
Does the client know when someone is coming?
Yes — the on-my-way feature sends the client a message when the worker heads out. No more waiting around or chasing by phone.
What does field service management cost?
It's included in Raslak Hub: €69/month plus €22/month per additional user — together with time tracking, invoicing and the CRM. 14-day free trial.
What is field service management software?
Software that coordinates work performed away from the office. It tracks who is assigned to which job, what the job involves, how long it took, and whether it has been invoiced — so the information does not live in phone calls and memory.
How much does field service management software cost?
Raslak Hub is £/€69 per month plus 22 per user, with no implementation fee and no contract period. A 14-day trial runs with no charge during the trial.
Does it work on a phone?
Yes, and that is the point. Clocking on takes two taps, photos attach to the job, and the crew never needs a laptop.
Can customers see job progress?
Yes. A client portal shows progress, photos and documents, which removes most status calls before they happen.
How long does implementation take?
The same day. Jobs are loaded in minutes and the crew can clock their first job immediately. No consultant and no training day.
Try it yourself — then decide
A free 14-day trial with no charge during the trial, or an open demo with no sign-up.
See also: Time tracking · Client portal · Invoicing · Raslak Hub — all features · Tämä sivu suomeksi
See also: job management software.