A client portal your competitors don't have
Every client's favourite question is: where are we? With Hub's client portal they see the answer themselves — phases, photos, documents and invoices in real time, without a single status call.
Try free for 14 daysOpen the demo — no sign-up
Transparency sells the next job
A small business beats bigger rivals with service. When clients watch the work progress in their own portal — what's done, what's next, what documents exist — trust builds itself and status calls stop.
The portal spans the whole relationship: approving the quote, following the project, finding the documents and invoices afterwards. For a board or a management team, the same view doubles as reporting without extra meeting decks.
What's included
- Live progress — phases and schedule update for the client in real time
- Photos and site diary — clients see what was done and when — without calling
- Quote approval — quotes are approved in the portal with one click
- Documents — contracts, reports and warranty papers stored and always available
- Invoices — clients see their invoices and their status
- Service requests — business clients order maintenance and extra work straight from the portal
Every feature is part of one plan: see the full Raslak Hub.
The old way vs Hub
| Without a system | Raslak Hub | |
|---|---|---|
| Where are we? | The client calls and asks | The client checks the portal |
| Reporting to decision-makers | Slides assembled by hand | The portal view is the report |
| Documents afterwards | Lost in email threads | Stored in the portal for good |
| Extra work | Phone tag | Ordered straight from the portal |
The status call is a cost
Every "just checking where we are" call is unpaid administration. Individually they are two minutes; collectively, in a business running a dozen jobs, they are a part-time role nobody budgeted for — and they always arrive at the least convenient moment, because the client rings when they think of it, not when you are free.
A portal does not answer them faster. It removes the reason for the call.
What clients actually want to see
| What they want | What they do without it |
|---|---|
| Is it on schedule | Call and ask |
| What happened this week | Call and ask |
| What it looks like right now | Turn up unannounced |
| What has been invoiced and paid | Email the office |
| What is waiting on their decision | Nothing — and the job stalls |
The last row is the one that pays for the portal. Work stalls silently while a client is unaware a decision is theirs to make.
Why photos matter more than reports
A written progress note reassures. A photo taken this morning convinces — and in a dispute it is evidence rather than assertion. Photos attached to the job as work happens serve three purposes at once: the client relaxes, the record is complete, and the next similar quote has something concrete behind it.
Competitors mostly do not offer this
Among small service businesses a client portal remains uncommon, which makes it unusually cheap differentiation. It is not a better price or a faster crew — it is the client knowing what is happening without having to ask, and that is what people describe when they recommend a contractor to someone else.
See also project management.
Frequently asked questions
What does the client see in the portal?
Their project's phases and schedule, site photos and diary, quotes, invoices, documents and messages. You decide which sections are visible.
Is it hard to set up for a client?
No — the client gets credentials by email and signs in with a browser. Nothing to install, and it works on phones.
Does it suit housing companies and business clients?
Especially well: a board or management team sees the project's status without separate reports, and business clients can order maintenance and extra work directly from the portal.
Can clients approve quotes in the portal?
Yes — quotes are approved online with one click, with a time-stamped record in the system.
Does the portal cost extra?
No. The portal is included in Raslak Hub: €69/month plus €22/month per additional user. Your clients' access costs nothing.
What does a client portal do?
It shows clients progress, photos, documents and invoices for their own job, so they can see the status without calling to ask.
Why do photos matter more than written updates?
A photo taken this morning convinces where a written note only reassures, and in a dispute it is evidence rather than assertion.
Is a client portal common among small contractors?
No, which is what makes it cheap differentiation. Clients describe it when recommending a contractor, because knowing what is happening without asking is unusual.
Try it yourself — then decide
A free 14-day trial with no charge during the trial, or an open demo with no sign-up.
See also: Quotes · Project management · Invoicing · Raslak Hub — all features · Tämä sivu suomeksi