Sales and marketing for a small service business
Raslak Hub is not a marketing tool. It is the system that makes sure no quote request gets lost, no quote goes unfollowed and every finished job brings the next customer.
Try free for 14 daysSee the demo without signing up
1. Requests come in by themselves
Sales in a small company starts with an enquiry that usually arrives when your hands are full. Hub gives it three doors, and all of them lead to the same place:
- Quote request form — a two-line embed for your website or a shareable link for social media, your Google Business Profile and your email signature. The request appears in the Pipeline's Today list and lands in your inbox.
- Online booking 24/7 — customers book a slot online without logging in; it goes straight into the calendar.
- Rax assistant — after a call you say "create customer John Smith, phone 040…" and the customer is in the system. Rax checks that the customer does not already exist and that the email domain is real.
A request becomes a customer and a quote draft in one click. No re-typing, no sticky notes.
2. Sales does not get forgotten
Most lost deals are not lost on price but on silence: the quote was sent and nobody followed up. The Pipeline's Today list tells you every morning what to do:
- Customer opened the quote three days ago and has not decided — call. Call and WhatsApp buttons are on the card.
- Quote not opened for five days — call or resend.
- Email bounced — Hub notices the bounce, tells you why and gives you a link to ask for the right address.
- Validity ending — remind before the quote expires.
Once you have called, press "Mark followed up" and the list stays clean. You can ask Rax on your phone: "who should I call today?" — the answer comes with phone numbers.
3. The customer decides in the portal
The customer receives the quote as a link to their own customer portal. There they view it, accept or decline and can leave a reason. You see the decision immediately as a notification, and the reason for a lost quote is stored — the Pipeline shows your win rate and why deals slip away.
The same portal is a sales advantage during the job: the customer follows progress, photos, extra work and invoices without calling you. Most of your competitors do not offer that.
4. Every finished job markets the next one
- Automatic review requests — when a project is marked complete, the customer gets a request to review you on Google. Your reputation grows without manual work.
- NPS feedback — satisfaction is asked when the job is done; a low score notifies you right away so you can fix it before a public review.
- Payment reminders — the portal reminds the customer before the due date and when late. Faster cash flow, fewer awkward calls.
- Customer history — the next quote for the same customer starts from the previous one, and Rax tells you where the last quote hit and where it missed.
Without a system vs. Hub
| Without a system | Raslak Hub | |
|---|---|---|
| Quote request | In email or in memory after a call | From the form straight to the Today list and inbox |
| Quote follow-up | "Should call" — if you remember | Hub tells you who to call and why |
| Customer decision | Waiting for an email reply | Accepted in the portal, notified instantly |
| Reviews | Asked sometimes, if remembered | Request sent automatically on completion |
| Late invoices | A call to the customer | Reminder goes out by itself |
What Hub does not do
Hub does not send ad campaigns or newsletters and does not manage social media. You handle advertising and visibility where your customers are — Google Business Profile, referrals and your own website. Hub's job is to turn the enquiry that comes from there into a quote, the quote into a deal and the deal into the next recommendation.
Frequently asked questions
Is Raslak Hub a marketing tool?
No. Hub does not send ad campaigns or newsletters. It runs the sales chain: a request arrives from the form or online booking, a quote goes out and is followed up, the customer decides in the portal, and a finished job triggers a review request. You handle advertising where your customers are — Hub makes sure the enquiry it produces never gets lost.
How do I put the quote request form on my website?
The Pipeline view has a Lead form button. It gives you a two-line embed code for your website and a shareable link for your Google Business Profile, social media or email signature. The request shows up immediately in the Today list and in your inbox.
How do I know whether the customer opened the quote?
The quote card and the Pipeline show whether the quote was opened and how many times, whether the email bounced and when the validity ends. If a customer has opened the quote and not decided within three days, Hub puts it on your call list.
How do review requests work?
When a project is marked complete, the customer automatically receives a request to leave a review on your Google Business Profile. Hub also asks for NPS feedback, and a low score notifies you immediately.
What does it cost?
Everything described here is included in Raslak Hub: Full user 69 EUR/month, field user 22 EUR/month, customers and guests 0 EUR. 14-day trial, billing starts only after the trial.
Try it yourself — then decide
14-day free trial — billing starts only after the trial, or open the demo without signing up.
See also: CRM · Quotes · Customer portal · Raslak Hub — all features